If you are unhappy with your purchase, please send it back to our distribution center within 7 days of the delivery date with a completed return slip. All merchandise returns must be unworn, unwashed, and still have the original tags attached. We are happy to issue you a refund in the form of a Wynn N Doubt E-Gift Card for use on a future purchase. E-Gift Cards never expire!
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Merchandise purchased online can be returned via mail to our distribution center. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Wynn N Doubt will not issue return credit.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Wynn N Doubt does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Reserved Rights Regarding Returns Wynn N Doubt reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, Wynn N Doubt reserves the right to refuse service to any customer or entity, due to similar actions as noted above. Non-Wynn N Doubt items sent to our distribution center will be discarded upon receipt.
Wardrobing & Excessive Returns Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.
Shoe Return Policy We want you to be fully satisfied with every item you purchase from Wynn N Doubt. We pride ourselves on being environmentally friendly, therefore we ship all shoes in a stylish eco-friendly bag. If, for whatever reason, you are not satisfied with your shoes, we will accept returns up to 7 days after purchase if the following conditions are met:
All items must be unworn,
All Items must be in their original packaging.
You must include the original invoice/packing slip, and be
Accompanied by a completed returns slip
Final Sale Items All items ending in $.96, $.97, $.98 are considered “Final Sale” and cannot be returned for store credit. Additionally, bodysuits, swimsuits, and/or undergarments are non-returnable. In the event of an unauthorized return, Wynn N Doubt reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, or final sale items.
Exchanges Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card towards the correct item/size or for another item.
Damaged Items If you could kindly email us regarding the damaged item, we will issue you store credit in the form of an E-Gift Card and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit. Once we receive your package, we will email you an E-Gift Card in the amount of your item, plus the cost of the shipping return (up to $10.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).
Credit Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. Wynn N Doubt does not credit original shipping charges.